A Message from AirArabiaReceived on – 12th March 2020
The safety and well-being of our passengers and crew is Air Arabia’s top priority. Since the Covid-19 outbreak, Air Arabia took all precautionary measures that are necessary to safeguard our travelers and staff.
After every flight, an enhanced cleaning and disinfection process is followed while cleaning the aircraft cabin. That includes the use of certified chemicals that kill viruses, bacteria, and germs and leaves a long-lasting protective coating against new possible contamination. Cleaning includes wiping off the commonly-touched surfaces in the flight cabin and lavatories including toilets, tray tables, armrests, and seatbelt buckles. All headrest covers are replaced with fresh sets for each flight.
During the flight, our Airbus fleet is equipped with High Efficiency-Particulate Arrestors (HEPA) filters that ensure all the air in the cabin is, on average, completely changed every 3 minutes during the flight. Those extremely efficient filters remove particles in the air down to the size of microscopic bacteria and virus clusters (with an efficiency of over 99 percent). This ensures the highest possible quality of air circulation in the cabin. Our flight crew are also well trained and informed to assist when needed. We equip all our aircraft with gloves, masks, and sanitizers on every flight so that it is available for use by our crew and passengers if and when needed.
We have also introduced a new modification fee waiver policy in light of current travel restrictions and to allow our customers the choice of changing travel dates. This new waiver policy provides flexibility to modify travel bookings without charge and re-issuance fees, further underlining Air Arabia’s commitment to prioritize the convenience of our customers.
The Covid-19 epidemic is global and airlines around the world continue to do their best to keep the world connected. Air Arabia continues to work closely with all relevant authorities and partners to ensure travelers can continue their journeys with peace of mind.
If you have booked your flight with us and want to know more on the flight availability, please contact us –
Please download our Memo HERE
Emergency Mobile Number: 254 700 372 398
Office Number: 254 733 606 617 | 254 721 763 949