Temporary closure of the Lufthansa / SWISS City office NairobiReceived on – 26th March 2020
As you know, Lufthansa German Airlines and Swiss International Air Lines decided to temporary suspend their operations as of the 22nd of March and 19th of March 2020 respectively, due to the exceptional circumstances related to the outbreak of Coronavirus and due to the travel restrictions imposed by the health authorities wordwide.
During this critical period, we remain at your service remotely via e-mail and on the phone, but our city office will not be open for public till the 19th of April 2020, to protect our valued customers and our staff.
Please see below our contact details where you can reach us for inquiries and reservations.
Refunds Functionality Temporarily Disabled
(This policy was last updated 23.03.2020 11:47 Hours CET)
The refund functionality for Lufthansa Group airlines’ tickets has been temporarily disabled in all reservation systems as well as on the airlines’ websites and on lhgroup-agent.com. Refunds requests already submitted will be processed at a later stage.
We are committed to supporting you in serving your customers. Additional details on how you can support your customers will be provided as soon as possible.
Lufthansa & Swiss will suspend all operations from and to NairobiReceived on – 21st March 2020
Given the extraordinary circumstances caused by the worldwide Coronavirus crisis, Lufthansa & Swiss International Airlines will suspend flight operations from/to Nairobi as follows:
All flights from Nairobi to Frankfurt will be suspended – effective 22nd of March until the 19th of April 2020.
All flights from Nairobi to Zurich are suspended – effective 19th of March until the 19th of April 2020.
Lufthansa Group Reducing Flight CapacityReceived on – 18th March 2020
Due to the exceptional circumstances caused by the spread of the coronavirus and the resulting drastic decline in bookings as well as numerous flight cancellations Lufthansa Group decided to reduce the flight capacity on offer even more than previously planned.
Swiss International Airlines
Swiss International Airlines is suspending its operation between Nairobi and Zurich / Dar es Salaam and Zurich as of the 20th of March 2020.
Lufthansa is reducing its operation between Frankfurt and Nairobi as of the 18th of March until the 14th of April 2020 to 3 weekly flights. The new schedule is Tuesday, Thursday, and Saturday until the end of winter. Starting summer Lufthansa will operate between Frankfurt and Nairobi on Tuesday, Friday, and Sunday.
Lufthansa is suspending its operation between Frankfurt and Addis Ababa as of the 18th of March 2020.
Stay Tuned for more updates.
If you have booked your flight with us and want to know more on the flight availability, please contact us –
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Office Number: 254 733 606 617 | 254 721 763 949