Emirates Update – COVID-19Received on – 23rd March 2020
As our valued and trusted partner, we wanted to keep you up to date on the latest developments at Emirates due to the COVID-19 outbreak.
The world has literally gone into quarantine and the situation is unprecedented. Never before has our industry, nor the world faced a crisis of this scale from a global health, social and economic standpoint.
On 23 March, the UAE government directed the suspension of all passenger flights into the country within 48 hours, for two weeks. This is a measure to protect communities from the further spread of COVID-19. In line with this directive, Emirates is temporarily suspending all our passenger flights from 25 March 2020.
We are closely monitoring the situation, and are in regular contact with all relevant authorities, to ensure we can implement the latest guidance. As soon as circumstances allow, we will reinstate our passenger services.
To help customers who are impacted by the situation, we have updated our refund and change policy, as attached. Our commercial team will continue to work with you closely to guide you through these options and provide you with all the information you need.
As a global airline, we are greatly committed to reducing the impact on our customers and partners. With your support and partnership, we are confident that we will emerge from this unprecedented period in the airline and travel industry well prepared for the return to normality.
Effective 19 March 2020, the following refund and change policy will apply;
Last updated: 19 March 2020, 10:30 Dubai (GMT+4)
Updates on our response to the COVID-19 outbreak
In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence and peace of mind when planning your travel.
We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.
Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are traveling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.
The UAE Government has temporarily suspended visas on arrival from 19 March. See https://www.wam.ae/en/details/1395302831595. This includes suspended entry for valid visa holders see: https://www.wam.ae/en/details/1395302831731
We are experiencing high call volumes due to COVID-19. If you are not traveling in the next 72 hours please consider calling us later. We can usually answer your call quickly if you can speak to us in English.
Customers with tickets issued on/before 31st March who are impacted due to:
- Travel ban: Where there is government notification that prohibits travel
- Travel advisory: General government advisory against non-essential travel
- Quarantine requirements: Mandatory quarantine at origin or destination
- Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach the airport
- Flight cancellation: Flights canceled by Emirates
Are eligible for Rebooking, Travel Voucher, and Refund options:
- Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
- Travel voucher for ticket value with a validity of 12 months from date of issue
- Refund as per fare rules
Affected customers should contact their travel agent or Emirates office for rebooking options, travel voucher or refunds. To request a travel voucher or refund, customers who booked directly with Emirates can visit the Travel Voucher and/ or refund webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a rebooking and/or refunds.
The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. We aim to provide affected customers with updated information as early as possible.
To receive the latest notifications, customers should ensure their contact details are updated by visiting Manage booking. Customers can also check the website for the latest flight updates, rebooking and refund options.
Flights have been suspended to the following destinations:
- Abidjan (via Accra): From 21 March – 20 May
- Accra: From 20 March – 21 May
- Algiers: From 18 March – 20 May
- Cairo: From 19 March – 31 March
- Casablanca: From 16 March – 31 March
- Conakry: From 22 March – 19 May
- Dakar (via Conakry): From 22 March – 19 May
- Harare (via Lusaka): From 20 March – 20 May
- Khartoum: From 18 March- 20 May
- Lusaka: From 20 March- 20 May
- Luanda: From 24 March- 19 May
- Tunis: From 18 March- 20 May
- Dubai- Mauritius: From 20 March – 2 April. During this time, passengers can only travel from Mauritius to Dubai as directed by Mauritian authorities.
- Buenos Aires (via Rio de Janeiro): From 25 March- 20 May
- Fort Lauderdale: From 13 March – 19 May
- Mexico City (via Barcelona): From 20 March – 20 May
- New York JFK – Milan: From 11 March – 20 May
- New York EWR – Athens: From 13 March – 20 May
- Rio de Janeiro: From 25 March- 20 May
- Santiago (via Rio de Janeiro): From 25 March – 20 May
- Peshawar: From 15 March to 31 March, flights to/from Peshawar will be rerouted through Islamabad. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
- Sialkot: From 15 March to 31 March, flights to/from Sialkot will be re-routed through Lahore. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
- Dubai- Colombo: From 19 March – 25 March. During this time, passengers can only travel from Colombo to Dubai as directed by Sri Lankan authorities.
- Adelaide: From 23 March – 20 May
- Barcelona: From 20 March – 20 May
- Bologna: From 13 March – 20 May
- Budapest: From 25 March- 20 May
- Geneva: From 27 March- 20 May
- Istanbul (IST): From 17 March – 30 April
- Istanbul (SAW): From 17 March – 31 March
- Larnaca: From 17 March – 20 May
- Lisbon: From 19 March – 15 April
- Madrid: From 18 March – 20 May
- Malta (via Larnaca): From 17 March – 20 May
- Milan: From 13 March – 20 May
- Porto: From 17 March – 19 May
- Rome: From 14 March – 20 May
- Venice: From 12 March – 20 May
- Warsaw: From 15 March – 20 May
- Bangkok- Hong Kong: From 9 March – 20 May
- Guangzhou: From 05 February – 30 April
- Shanghai: From 05 February -30 April
- Taipei: From 16 March – 20 May
- Dubai- Hanoi: From 18 March until further notice. During this time, passengers can only travel from Hanoi to Dubai as directed by Vietnamese authorities.
- Dubai- Ho Chi Minh: From 18 March until further notice. During this time, passengers can only travel from Ho Chi Minh to Dubai as directed by Vietnamese authorities.
Gulf, Middle East:
- Amman: From 17 March – 30 April
- Baghdad: From 17 March – 30 April
- Basra: From 17 March – 31 March
- Beirut: From 17 March – – 30 April
- Dammam: From 09 March until further notice
- Jeddah: From 09 March until further notice
- Kuwait City: From 14 March – 31 March
- Medina: From 09 March until further notice
- Riyadh: From 09 March – 31 March
- Tehran: From 26 February until further notice
HEALTH SCREENINGS AT DUBAI INTERNATIONAL
The Dubai Health Authority (DHA) is conducting a COVID-19 test on some customers arriving at Dubai International Airport if Dubai is their final destination.
Customers will be given DHA’s Health Declaration Forms, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.
Customers who are transiting through Dubai International airport will not be tested but will have to go through temperature screening before boarding their connecting flight.
Stay Tuned for more updates.
If you have booked your flight with us and want to know more on the flight availability, please contact us –
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Emergency Mobile Number: 254 700 372 398
Office Number: 254 733 606 617 | 254 721 763 949