Received on – 23th March 2020
Due to ongoing global COVID-19 developments and the local government directive to close business operations for a temporary period, our helpline services and Visa application processes are currently unavailable. Customers are advised to check the respective country-specific page, or ‘COVID-19: Customer Advisories’ section, on www.vfsglobal.com or the respective embassy/consulate website.
Starting from March 26, 2020 till April 21, 2020 the South Africa boarder will be closed to foreigners. Due to this the South Africa Visa Application Centre will also be closed. Consular services will be provided on emergency situations. If you have an urgent or emergency case, you can visit the South Africa High Commission on Lenana Road or contact them on +254 020 0709 127 000 where you will be guided further.
A Message from SAA CEOReceived on – 27th March 2020
In recent weeks, daily lives have changed beyond recognition as a result of the Covid 19 global pandemic.
During this time, South African Airways has been at the forefront of helping customers travel to where they need to be. I would like to thank all our staff for their tireless dedication to duty in difficult times.
As you may be aware, the South African government has declared a total lockdown, which starts at midnight tonight and will last 21 days. This measure is essential in combatting the spread of the Covid 19 virus.
As a result, we announced the temporary suspension of all flights across the SAA network with effect from Friday 27th March 2020 until 16th April 2020. We aim to recommence domestic services between Johannesburg and Cape Town on 17th April 2020.
Furthermore, we shall be suspending all the usual services we provide to support our customers, including the call centre. This enables us to keep our staff at home and comply with the lockdown on non-essential services.
For those customers holding unused SAA tickets, there’s no need to worry and no need to contact us now. All customers holding an unused ticket will be able to use its full value as a credit for travel on any SAA service over the next two years up to and including 24th March 2022. We will also permit a free name change if you no longer wish to travel. This is part of SAA’s commitment to support our customers in these unprecedented times.
For further information, please visit our website (flysaa.com), which we intend to update throughout the Covid 19 crisis.
On behalf of everyone at SAA, keep safe and keep well.
SAA Travel Advisory 7 COVID-19Received on – 25th March 2020
South African Airways (SAA) announced its decision to suspend all its domestic flights with effect from Friday, 27 March until 16 April 2020 (inclusive). The decision came after the government announced a nation-wide lockdown for 21 days aimed at combatting the spread of the Coronavirus (COVID-19).
Period Before National Lockdown (24 March – 26 March 2020)
SAA will provide support to passengers who intend to change their travel plans and commence their journeys before the implementation of the national lockdown. SAA is committed to looking after the interests of its customers and will assist customers whose itinerary must change as a result of the lockdown. There will be one free travel change for travel between Tuesday, 24 March and Thursday, 26 March 2020. Re-accommodation of the customers for this purpose will happen on a first-come-first-served basis.
Period During National Lockdown (27 March – 16 April 2020)
SAA regrets that its call centres will not operate for the duration of the lockdown.
Period After National Lockdown (17 April and onwards)
In recognition of the travel disruptions and restrictions that flow from the national lockdown and as part of looking after our customers, SAA has put measures in place to give passengers the flexibility to defer their travel to a period beyond the lockdown.
SAA will resume its domestic flights on 17 April 2020.
All passengers who are willing to defer their travel will be expected to comply with conditions set out in the updated customer reservation policy.
Updated Policy applies across SAA’s route network, including domestic, regional and international flights.
To demonstrate our care and commitment to our passengers, the policy provides for changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months for international travel) which is up until 2022. Below is a summary of the policy:
- The policy applies to tickets issued on/before 24 March 2020 and new tickets issued up to 31 Aug 2020.
- Customers holding an 083 ticket for flights operated by SAA will be offered a refund in the form of a credit that can be used for future travel.
- Customers holding an 083 ticket for flights marketed by South African Airways in the flight range 7000-7999 and Mango codeshare flights will also qualify for the credit.
- The value of the credit will equal the value of the unused sectors (coupons).
- The original ticket rules will be waived.
- The credit must be used between the period 24 March 2020 to 24 March 2022.
- The credit can be used to purchase another ticket of the same/lower value or used as part payment for a ticket with a higher value.
- Any additional amount to be collected (i.e. fares, taxes and surcharges) will be for the passenger’s account.
- Change of routing will be permitted.
- This travel advisory waives the 72-hour rule.
COVID-19 SAA SUSPEND INTERNATIONAL AND REGIONAL OPERATIONS UpdateReceived on – 23rd March 2020
South African Airways (SAA) advises all customers that due to the COVID-19 and in response to government travel ban aimed at stopping the transmission of the Coronavirus (COVID-19) all International and Regional operations have been suspended until 31 May 2020.
Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.
- Applicable to tickets issued on/before 20 March 2020 for travel between 20 March and 31 May 2020.
- Applicable for new bookings for travel planned between 20 March and 31 May 2020.
Rebooking Conditions applicable:
- Must rebook / reissue ticket by 31 May 2020.
- Complete travel by 28 February 2021.
- Rebook same booking class with no additional collection and change fees waived. Additional fare collection and taxes will apply, but change fees will be waived.
- If same booking class is not available, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
- One (1) Free change and ticket reissue permitted only.
- Tickets to be endorsed “COVID-19 SA FLT/DATE”.
- Applicable to all fare types.
- Change of cabin will not be permitted
- Change of routing will not be permitted.
- This travel advisory waives the 72-hour rule.
- This advisory is applicable to South African Airways operated flights, Mango codeshare (SA2000) and SA marketing (SA7000) issued on 083 ticket stock.
- This advisory is also applicable to SA Express (SA1000) and Airlink (SA8000) flights that form part of an itinerary that contains a SAA operated flight, issued on SA (083) ticket stock and not on separate tickets of other airlines.
- No refunds are permitted as part of this advisory.
- Previous No-show passengers are not eligible for this waiver.
- SAA reserves the right to withdraw or revise the conditions without prior notice.
South African Airways Suspends all international operations until 31 May 2020Received on – 20th March 2020
South African Airways (SAA) has announced that it will immediately suspend all international operations until 31 May 2020 in response to a government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19).
The COVID-19 pandemic and attendant travel restrictions, resulted in substantial decline in demand for air travel. The situation caused many airlines across the world to ground aircraft, release their employees, and to cancel flights. In the case of SAA, this decision means that SAA will only render services on its regional and domestic routes.
Following the declaration of the State of Disaster after the outbreak of COVID-19 in South Africa, the government announced a travel ban and issued regulations, which introduced certain measures aimed at combatting the spread or transmission of the virus.
Amongst other things, the regulations, issued on Thursday state that: “Disembarkation of foreign nationals from the high-risk countries is suspended on airports upon arrival. Embarkation and disembarkation is permissible under the following circumstances: Disembarkation of returning South African citizens and permanent residents; embarkation of departing foreign nationals, disembarkation of a declared medical emergency; foreign nationals must be approved by port health services; upon landing, crew from high risk countries shall be subject to medical screening and quarantined for 21 days”.
SAA operates in three markets that form part of countries listed in the travel ban as high-risk areas. These are the United States (Washington DC and New York, JFK), the United Kingdom (London, Heathrow) and Germany (Frankfurt and Munich). In addition, SAA operates flights to Australia (Perth) and Brazil (São Paulo) which have not been declared high-risk. All of which are now cancelled.
“In support of efforts by government to deal with this pandemic, and in the best interests of our crew, passengers and the public, we have decided to suspend all international flights until 31 May 2020. It is all our responsibility, not just government, to curb further transmission of the virus. In addition, the increasing risks to our crew of contracting the virus including the possibility of being trapped in foreign destinations as a consequence of increasing travel bans cannot be ignored,” said SAA Acting CEO, Zuks Ramasia.
“We also recognise the fluidity in the conditions we operate in and the need to respond to these changes with speed, to this end we commit to keep all our stakeholders abreast of any changes on an ongoing basis,” said Ramasia.
ADHOC Cancellation of SAA Flights effective 18 March 2020Received on – 18th March 2020
We regret to announce ADHOC cancellation of the following SAA flights effective 18 March 2020;
|FLIGHT NO.||ORIGIN||DESTINATION||DATES CANCELLED|
|SA184||JNB||NBO||18 – 31 MARCH 2020|
|SA028||JNB||HRE||18 – 31 MARCH 2020|
|SA160||JNB||EBB||20, 26 MARCH 2020|
|SA60||JNB||LOS||21,23 MARCH 2020|
|SA64||JNB||LUN||19, 23, 24, 25, 26, 27, 28, 29 MARCH 2020|
|SA66||JNB||LUN||20, 21, 23, 24, MARCH 2020|
|SA67||LUN||JNB||21, 22, 24, 25 MARCH 2020|
|SA78||JNB||WDH||22, 23 MARCH 2020|
|SA73||WDH||JNB||23, 24 MARCH 2020|
|SA76||JNB||WDH||25, 26 MARCH 2020|
|SA170||JNB||LLW||21, 25, 26, 31 MARCH 2020|
|SA144||JNB||MPM||19 MARCH 2020|
|SA146||JNB||MPM||20, 21, 22, 23, 24 MARCH 2020|
|SA147||MPM||JNB||21, 22, 23, 24, 25 MARCH 2020|
|SA58||JNB||FIH||20, 27, 30 MARCH 2020|
|SA59||FIH||JNB||21, 28, 31 MARCH 2020|
|SA186||JNB||DAR||25 MARCH 2020|
|SA222||JNB||GRU||19, 21, 23, 25, 27, 29, 30 MARCH 2020|
|SA209||JNB/ACC||ACC/IAD||23, 28 MARCH 2020|
|SA210||ACC/IAD||ACC/JNB||24, 29 MARCH 2020|
|SA203||JNB||JFK||22, 29 MARCH 2020|
|SA204||JFK||JNB||23, 30 MARCH 2020|
|SA280||JNB||PER||21, 23, 27, 29 MARCH 2020|
|SA281||PER||JNB||22, 24, 28, 30 MARCH 2020|
|SA234||JNB||LHR||21, 23, 25, 27 MARCH 2020|
|SA235||LHR||JNB||22, 24, 26, 28 MARCH 2020|
Passengers holding South African Airways tickets (Stock: 083) and affected by the cancellations have the following option;
- Re-accommodate on the next available flight operated by SAA
- Re-accommodate onto a codeshare flight operated by SAA partner.
- A full refund (including taxes) for customers who no longer wish to travel.
If you have booked your flight with us and want to know more on the flight availability, please contact us –
Please download our Memo HERE
Emergency Mobile Number: 254 700 372 398
Office Number: 254 733 606 617 | 254 721 763 949