FAQ to Travelshoppe

We are here to help you plan your next Travel.


Frequently Asked Questions

How do I get to my destination?

Many international airlines operate in and out of these destinations. To name a few, Kenya Airways, KLM, Virgin Atlantic, Emirates, Qatar Airways, etc. For more information, you can contact us.

Do I need a Visa?

Yes, most of these destinations will require a visa which can be obtained on arrival at the airport with a visa fee but it is advisable to check with the Embassy in your local country. Please read through our destination information for further details.

What about drinking water?
What kind of clothing should I wear?

Kenya and Tanzania have a diverse climatic range from extremely hot and dry regions to cold and wet areas. We have listed below an idea of the various altitudes and how you should dress while there.

In the mountain region ( 5000ft and above ), the temperatures are cooler. Add gloves, strong footwear, and heavy rain gear.

If you are in the coastal region, where the weather is very tropical and hot, wear comfortable loose cotton and some sun protection. This applies to Mombasa, Zanzibar, Seychelles, Mauritius, and all coastal areas.

In the eastern region ( below 3000ft ), normally hot, dry, and dusty, you are advised to carry a hat, cotton pants, and long-sleeved shirts. Also, carry sun protection.

While in the highland areas ( 3000 – 5000ft ), with a climate that ranges from cool/hot days and cold nights in addition to frequent rainfall, you are advised to add a sweater and rain jacket.

What is security like?

All the destinations are tourist-friendly. However, it is advisable to safely keep your important documents and valuables. Most hotels will have safety lockers in the room. Do not live your valuables unattended.

What are the most used Languages in Kenya & How do I use my phone in Kenya?

English is widely spoken and almost all destinations.

The main telecommunication modes are fairly reliable and include the internet, mobile/cellphone communication, direct landline telephone, and telephone booths, just to name but a few.

The most reliable is the mobile phone, which is widely used and cheap to buy. Internet communication is also largely available in most major towns and cities and is quite efficient in addition to being cheap.

Credit card or Bank Transfer?

Whereas credit cards can be billed on the spot, bank transfer payments take between 5 -8 days, and we will send you a receipt upon receiving funds in our bank.

Can I Ask You for Advice?

Yes, of course. That is why we are here. To assist you in your Travel. Please contact us and let us have a chat.

Is there a place to change money at the airport?

Yes, but it is not the best rate. It is advisable to go to the bank or a forex bureau.

It is recommended that you drink mineral bottled water, which is available in most places. You can always purchase along the way.

What type of vehicle is used on safari?

We use both safari tour vans and four-wheel drive Landcruisers. The tour vans are just as comfortable while being a little cheaper. Landcruisers are useful for locations that may experience muddy roads if it rains. Both vehicles have game viewing roofs, radio calls, and comfortable seats with seat belts.

Everything is done to assure your comfort while traveling. Special cooler boxes for cold drinks are part of the standard equipment.

Are wild animals dangerous?

Wildlife by its very nature, including as it does carnivorous and powerful animals ranging from the Lion to the elephant, can be dangerous. However, virtually all reported incidents of injury due to wild animals happen when a human is on foot, closer than they should be to the animal. It should be pointed out that animals are usually acting defensively when they attack humans – so keep your distance, respect the animal’s space, and avoid being on foot where you should not be, especially without an experienced and professional guide, and you should be fine.

It should be pointed out that special care should be taken with female animals nurturing their young – these animals are easily provoked by what they perceive as a threat to protect their young. At certain camps and lodges, it is not uncommon for wildlife to wander through the property but the bigger animals only do so rarely and often at night, without the intention of harming people. However, most safari lodges and camps have armed guards for additional security.

Follow your field guide or tour leader’s guidelines strictly, never venture outside your camping site at night without your guide, and don’t feed the animals, however lovely they may seem!

What are the Payment options available?

You may pay by credit card or by direct bank transfer. Credit cards attract a 4% bank fee while a bank transfer attracts a flat USD 50-70 fee depending on where you remit the money from – these are bank costs. Before booking the travel, you will also receive the cancellation and general Terms and Conditions.

Is your money safe with us?

Yes, it is – we are members of the Kenya Association of Tour Operators [KATO], as well as members of IATA [International Association of Travel Agents] and Globalstar Travel Management to date.

We have no complaint from any of our numerous clients against us – the same applies to our reputation as a merchant with Visa or Mastercard. We have been in operation for over 25 years while the parent company and directors are located in Kenya and have excellent personal standing in Kenya society and business circles.

Additionally, we have been dealing with all major airlines over the last 25 years, a fact which indicates a healthy financial position of our company as IATA periodically accesses company financial statements.




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