Always provide the name as per the passport, as name changes are not allowed once a booking has been confirmed.
All Airfares rates are subject to change without prior notice any time before issuance of the ticket.
Once a ticket is issued, unless canceled the same day, change fee and refund policy apply.
Reconfirm your reservations at least 72 hours before departure; preferably do all your check-in online
Cancel all bookings that you will not travel on to avoid no-show charges
Cancellation fees and penalties are applied on a case by case basis
Make sure you have your valid passport, Visa and Health Vaccinations for the country you are visiting or transiting
Be at any of our local airports 3 hours before departure for international flights and 2 hours for local flights*
Should you encounter a challenge whilst en-route to any of our local airports, please call us immediately to enable us to see how we can help*
Please request for a Rate of Exchange should you wish to pay in a different currency other than that on Invoice
We also provide Visa services for selected countries; these are mainly those that do not require passengers to present themselves in person
Please advise us on your meal and seat preference
Passports must be valid for at least 6 months
Passports must have a full, clean visa page for endorsement
Reconfirm expiration dates on Passport and Credit Cards
Please save a scanned copy of your passport and credit cards in your e-mail (helps a lot in case of an emergency)
It is strongly advisable to take up travel insurance even in those destinations that do not make this mandatory
Always carry a hard copy of your contacts at destination or hotel booking confirmation as this may be required at the port of entry mainly for international travel
Make yourself familiar with weather conditions of destination and pack appropriately
In cases where one is on medication, please ensure sufficient re-stock before travel
Keep contact information of your travel agent or next of kin in case of emergency
Some domestic carriers especially those plying the safari routes strictly enforce a limited luggage allowance; please observe these strictly to avoid inconvenience as some aircraft type may just simply not take excess or big luggage
We also offer inbound and outbound leisure and safari packages; hotel accommodation; car hire; MICE